Intelligent client service
An immediate answer at any hour, using the rules and the documents of your company.
From the problem to the solution
- What happens today:
Dozens of messages arrive every day, and almost all of them are the same question.
What happens instead:The answer goes out at once, and it occupies nobody.
- What happens today:
Whoever writes during the night is answered only on the following day.
What happens instead:The answer arrives during the night as well.
- What happens today:
Your team spends the day on questions that did not need a person to answer them.
What happens instead:The team receives only the conversations that do need a person.
- What happens today:
Each member of the team answers in a different way, and not always in the right way.
What happens instead:The answer follows the rules and the documents of the company, in every conversation.
- What happens today:
What was agreed on one shift is lost on the shift that follows.
What happens instead:Whoever takes the conversation over arrives having already read the history.
- What happens today:
You do not know what your clients ask about most.
What happens instead:You discover the most frequent questions and correct what causes them.
What DRAKIX delivers
A service that answers at once, at any hour, using the documents and the rules of your company rather than general answers. When the conversation calls for a person, that person arrives having already read the history.
It works on the website, in the app and on official WhatsApp, with the same answers in all three.
What is included
Includes 7 itemssee all of them
- Help centre, also called knowledge baseFrequent questions organised so that the client finds the answer alone
- Support and tickets, also called helpdeskReceives requests for support and follows each one to the solution
- Conversation inside the app, also called live chatA live conversation inside the app, in the same inbox as the website
- An AI model trained on your dataTrains a model on the history of your company to classify and prioritise records
- Client service through WhatsApp, also called WhatsApp Business APIAn official conversation on WhatsApp, connected to your system
- Automatic client service from your documents, also called RAGAnswers the client at any hour, using only the files of your company
- Search with spelling correction, also called fuzzy searchFinds the product or the document even when the word is spelt incorrectly
Every DRAKIX project includes security, privacy, performance, accessibility, a daily copy of your data and a warning when something goes offline.See the standard